Customer experience about to become a cable priority
This article was first published by dmcityview.com Some things in life are painfully inescapable. If you’re a parent at some point you inevitably be your child’s nemesis. No matter how friendly you are with your boss, on occasion you will see them as a brainless stooge. Finally, if you are a cable subscriber, without fail you will come to hate your provider with the fire of 1,000 suns. The list of awful is seemingly endless, but thankfully as society, time, and technology progress many of these problems get erased. The most recent to start disappearing before our eyes is none other than customer-combatant cable providers. Subscription cable is almost what economists deem an “inelastic good,” which means no matter the flux in supply or cost of a product, consumer demand will remain nearly the same. The reason cable is not a textbook inelastic good is because there are multiple alternatives supplying the exact same product; specifically satellite service, online streaming, and a...